Featherboasstore.com brought to you by G.G. Creations, Inc. wants to make sure that each and every customer is satisfied.  We will, however, only accept returns on defective merchandise.  If the product that you receive from featherboasstore.com is defective, please e-mail or call us within 3 days of receiving the product.  We will have you return the defective merchandise and then G.G. Creations, Inc. will send out a replacement product immediately.  If a refund is needed, we will refund the full amount of the purchase including shipping to you after G.G. Creations, Inc. receives the defective merchandise.  If you have questions or concerns about our return policy, please contact us by phone or e-mail.